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Video on demand suddenly slow and choppy

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Video on demand suddenly slow and choppy

Hello-

 

VOD and TV is getting progressively slow and choppy. "MAN OF STEEL" and "HOBBIT 2" video starts to lag after ~3 min of viewing. I checked the cable connections(connections fine). I turned of all other wireless devices that were connected to Comcast. I ran the speed test (~36Mbps).

 

Here are the particulars from xfinitytv.comcast.net/computer

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 176 My Map ID: 183 My Persona ID: 10179 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 73.41.83.21 My operating system: Windows - Undefined My web browser: Chrome 37 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/37.0.2062.120 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.30514.0 My Flash version: 15.0.0 Javascript: Enabled Cookies: Enabled (2205 Bytes).

 

Please assist. Thanks

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