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Video on Demand wont play-says I need Flash but I downloaded Flash 12

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Video on Demand wont play-says I need Flash but I downloaded Flash 12

I tried to play a video on demand. I got error message I needed Flash. I downloaded latest Flash 12.0, restarted computer and got the same message. I search my computer and saw that Flash was installed. I was able to watch videos on demand until about a week ago. Now I either get the Flash message or Error false. Diane

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