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Video not playing only ad.

New Poster

Video not playing only ad.

When I play a video online it takes me to the video page and loads plays the ad then never turns to the video I want to watch just stays as the ad screen forever.

New Poster

Re: Video not playing only ad.

Same here. It sucks. Need help.

Official Employee

Re: Video not playing only ad.

Hi all,

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe


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