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Video issues

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Video issues

I have never seen a website in which video issues were so rampant.  There is literally not a day that goes by in which I go to the Xfinity site, select a video to watch and get nothing but a black screen; the video never loads. I have tried all the suggested "fixes" at the Xfinity help page, but to no avail.  I invariably end up copying the title of the video, pasting it into Google or Bing and viewing it somewhere else.  And don't even get me started on the myriad Error messages. Really poor performance.

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Re: Video issues


Trojak14 wrote:

I have never seen a website in which video issues were so rampant.  There is literally not a day that goes by in which I go to the Xfinity site, select a video to watch and get nothing but a black screen; the video never loads. I have tried all the suggested "fixes" at the Xfinity help page, but to no avail.  I invariably end up copying the title of the video, pasting it into Google or Bing and viewing it somewhere else.  And don't even get me started on the myriad Error messages. Really poor performance.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

What error messages are you getting?

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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