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Video Won't Play!

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Video Won't Play!

I am having trouble playing a select few videos. It may happen in the middle of a video or before it even starts. The player says 

"This video cannot be played. 

We've experienced a playback error. (Error 570|570)

Please try deleting your cookies and browser cache and refresh this page."

I have deleted my cookies/browser cache but every once in a while this still happens, even after I refresh the page multiple times. What is going on/how can I fix the problem?!

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Official Employee

Re: Video Won't Play!


punkypenguinmca wrote:

I am having trouble playing a select few videos. It may happen in the middle of a video or before it even starts. The player says 

"This video cannot be played. 

We've experienced a playback error. (Error 570|570)

Please try deleting your cookies and browser cache and refresh this page."

I have deleted my cookies/browser cache but every once in a while this still happens, even after I refresh the page multiple times. What is going on/how can I fix the problem?!


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Mark a Best Answer!solution Icon

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