Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Video Keeps Freezing

New Poster

Video Keeps Freezing

When I'm watching xfinity online, everything runs smooth until the commercial comes on. Once the commercial is on the whole video freezes commercial and all. Not every one does this, it only occurs at the same time over and over again on each individual video I try to watch. No matter how many times I restart the video, it freezes at the same point it began freezing at. It will not let me finish the rest of the episode of after the first 48, and it really sucks. Someone please help me!!

New Poster

Re: Video Keeps Freezing

I have been having the same problem. On three different episodes of Project Runway Allstars I get halfway through and then the video freezes at the commercial break. I have tried refreshing but it always freezes at the same point.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 1 kudo
  • 2 in conversation