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Video Access Issue 5062

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Video Access Issue 5062

When trying to use Xfinity TV Go app (on my iPad), I get the error Video Access Issue::5062, Sorry, we've experience some difficulty playing your video. 

 

 

Can you please help? What can I do to get this to work. Very frustrating!!

Regular Contributor

Re: Video Access Issue 5062

You may have better luck posting in the mobile app forum rather than the Xfinity TV Website forum: http://forums.comcast.com/t5/XfinityTV-Mobile-Apps/bd-p/TVmobileapp

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