VIDEO PLAYER

[GMAYS3D]

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

• Windows XP: Safari 3/4
• Windows Vista:  IE 6, Safari 3/4
• Windows 7:  IE 6/7, Safari 3/4
• Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

I keep getting this message on the home screen video's, how di I upgrade the player?  Using IE9

[somebody_else_]

You may want to clear out your browsing history and reset your browser back to default configuration. I am not sure if it uses SilverLight or Flash on IE9, but you could try updating those two plugins too.

Good luck

[DoubleG]

You do need both MS SilverLight and Adobe Flash to view Xfinity Videos..

[ComcastJoe]

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GMAYS3D wrote:

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

• Windows XP: Safari 3/4
• Windows Vista:  IE 6, Safari 3/4
• Windows 7:  IE 6/7, Safari 3/4
• Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

I keep getting this message on the home screen video's, how di I upgrade the player?  Using IE9

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe