Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,573

members

1,371

online

29,380

topics

Top

Using laptop to change channels.

Contributor

Using laptop to change channels.

What is going on with my online tv guide?  I always used it with no problems.  Now it takes at least two tries to get the channels to change when I click on watch tv button.  Tonight I can't even get the guide to come up at all.  Keep getting none of my filters match the listings.  I turned all my filters off and still it didn't work.  I'm disabled and really need to use my laptop as a remote.  I would appreciate a Comcast Expert to look into this.  I'm using a Dell Studio laptop with Windows 7 and IE11.

 

New Poster

Re: Using laptop to change channels.

Same here in Atlanta, GA.  This has been happening on and off for several weeks.  It's certainly not your computer.  I havve  computers running Windows and Firefox, IE and Chrome with no luck on any.

Contributor

Re: Using laptop to change channels.

I figured out what was wrong.  I had MY CHANNELS filter on.  I turned it OFF and everything in the TV GUIDE came in just fine.  Hope this helps.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 2 replies
  • 248 views
  • 0 kudos
  • 2 in conversation