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Unwanted purchaes

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Unwanted purchaes

How can I set it up where there will be some protection for anyone making purchases.  There was a purchase on my bill that I did not authorize.  It may have been my grandson. 

 

 I don't want this to happen again.  Is there a way that I can control this?

Official Employee

Re: Unwanted purchaes

Hello clok401, you can set up the parental control to avoid this from happening, this should get you started. 

 

  1. Begin by accessing the web portal http://xfinity.com/profile on your computer, laptop or mobile device.
  2. Log in using your XFINITY username or email address and password.
    Enter your username in the top-right, your password beneath it, and click the Sign In button beneath the password. Or choose Connect Using Facebook at the bottom-right.
     
  3. Click the Settings tab, which allows you to update your Parental Controls and TV app settings.
    Settings menu displays with Parental Controls and TV App Settings options on the left hand side.
     
  4. To manage Parental Controls, click the Parental Controls link and use the Reset button to reset the Locks PIN and Purchase PIN for each device on your account.
  5. Choose to require a PIN when accessing the XFINITY My Account app and the Voicemail app by clicking the TV App Settings link and moving the slider next to each option left or right. The blue color indicates the setting is on, the gray color indicates the setting is off.
    The TV App Settings screen displays options for limiting access to My Account and Voicemail apps with sliders at right to choose whether or not to require a PIN.

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