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Unable to watch movies on xfinity online

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Regular Visitor

Unable to watch movies on xfinity online

Instead I get "Starting video ..." which displays apparently forever without actually starting the video. 

BTW some TV shows do the same, others may run, others may insist that, because of the program's R rating, something or other must be done about the parental locking that prevents screening.  All parental controls are OFF in my user controls.  Although I have been a Comcast customer for some time, I'm just now trying online streaming video from Comcast and woyuld like to get it running. Thanks.

My Device Information My Zip Code: 94062 My Cable Provider: duh My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 24.7.46.74 My operating system: Windows - Windows NT 6.1 My web browser: Firefox 3.6 - Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.20) Gecko/20110803 Firefox/3.6.20 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: 10.1 r102 Javascript: enabled Cookies: enabled
Accepted Solution

Re: Unable to watch movies on xfinity online

Okay, shiney.

 

Updating FF browser fixed most troubles, disabling FF's Adblock add-on fixed the rest.

 

Thanks!

View answer in context
Regular Visitor

Re: Unable to get past "Starting Playback"

Hardly matters.  It doesn't work in the USA either.

Official Employee

Re: Unable to watch movies on xfinity online


hiznik wrote:

Instead I get "Starting video ..." which displays apparently forever without actually starting the video. 

BTW some TV shows do the same, others may run, others may insist that, because of the program's R rating, something or other must be done about the parental locking that prevents screening.  All parental controls are OFF in my user controls.  Although I have been a Comcast customer for some time, I'm just now trying online streaming video from Comcast and woyuld like to get it running. Thanks.

My Device Information My Zip Code: 94062 My Cable Provider: duh My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 24.7.46.74 My operating system: Windows - Windows NT 6.1 My web browser: Firefox 3.6 - Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.20) Gecko/20110803 Firefox/3.6.20 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: 10.1 r102 Javascript: enabled Cookies: enabled

Update your Firefox browser to version 9 and then try again.

 

If videos still are not working, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Also, what videos are working and which ones are not?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: Unable to watch movies on xfinity online

Okay, shiney.

 

Updating FF browser fixed most troubles, disabling FF's Adblock add-on fixed the rest.

 

Thanks!

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