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Unable to watch certain recordings when away from home

New Poster

Unable to watch certain recordings when away from home

I recently recorded season 10 of Criminal Minds from channel 799 (ION HD) so that I could catch up on the series when I was on a long work trip to MA.

The recordings show up in both the DVR manager online and on the DVR at home, but I am unable to watch them from my computer.

Any reason why I am unable to watch these recordings away from home?

Problem Solver

Re: Unable to watch certain recordings when away from home

Which website are you trying to watch them from?  Do they show up here: https://tv.xfinity.com/recordings

New Poster

Re: Unable to watch certain recordings when away from home

Okay, so when I click on the DVR manager from the xfinity website, they show up. They also show up on my DVR at home. If I click on one of them from the DVR manager, it will change the tv channel in my living room to the episode I clicked on. (My hubby gets so mad cause I can change the channel from MA!) but if I go into the app on my phone, or to try to watch online (through the website), it doesn't show up as being on the DVR.

New Poster

Re: Unable to watch certain recordings when away from home

I watch stuff all the time- in fact I am watching my Sunday night shows now. It's just these episodes of Criminal Minds from this one channel. So I am thinking it might be something to do with the contract this channel has signed with NBC (I think that is what channel Criminal Minds is on originally). I did Google the station and ION does state on their website that they are unable to have the episodes on demand for contractual and copyright reasons- so again, I am thinking this is why I can't watch them away from my TV, but was kinda just looking for confirmation.

Admin1

Re: Unable to watch certain recordings when away from home

Hi knocitozahirny -- I've opened a support ticket for this issue. We'll investigate this further to get a clear answer. 


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