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Unable to watch HBO using IE9

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Unable to watch HBO using IE9

Can't watch HBO using IE9, But I can using Firefox.

Error received when trying to watch using IE9 is .... Error 525/6002.

 

Have uninstalled silverlight & reinstalled Silverlight.

Have checked IE settings and they all appear to be okay.

 

Below is device info:

 

My Device Information My Zip Code:21237 My Cable Provider:Comcast Baltimore County Digital My myDVR Manager Status:activated My Set Top Box NamesVR 1 My Queue setup:False Facebook Queue Syncing:false Facebook Connect:False  My public IP address:69.251.150.113 My operating system:Windows - Windows NT 6.0 My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; WOW64; Trident/5.0; SLCC1; .NET CLR 2.0.50727; Media Center PC

5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E) My system typeesktop computer or other device My Move player version:Not Installed My Silverlight version:5.1.10516.0 My flash version:11.4 r402 Javascript:enabled Cookies:enabled Time Information My Clock Time:Thu Sep 13 12:17:35 EDT 2012 Server Clock Time:Thu Sep 13 12:17:37 EDT 2012

My Account Information Primary Account:False Provider Codes:s, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, c, br, bt,

h, ad, bw, d, al, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, bz,

bm, bl, bk, bp, bo, cc, bn Internet Subscriber:True Cable TV Subscriber:True Voice Subscriber:True



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Official Employee

Re: Unable to watch HBO using IE9


little_devil wrote:

Can't watch HBO using IE9, But I can using Firefox.

Error received when trying to watch using IE9 is .... Error 525/6002.

 

Have uninstalled silverlight & reinstalled Silverlight.

Have checked IE settings and they all appear to be okay.

 

Below is device info:

 

My Device Information My Zip Code:21237 My Cable Provider:Comcast Baltimore County Digital My myDVR Manager Status:activated My Set Top Box NamesVR 1 My Queue setup:False Facebook Queue Syncing:false Facebook Connect:False  My public IP address:69.251.150.113 My operating system:Windows - Windows NT 6.0 My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; WOW64; Trident/5.0; SLCC1; .NET CLR 2.0.50727; Media Center PC

5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E) My system typeesktop computer or other device My Move player version:Not Installed My Silverlight version:5.1.10516.0 My flash version:11.4 r402 Javascript:enabled Cookies:enabled


Since it works in Firefox, it seems that there is something in IE9 that is blocking from videos from playing.

 

Try completely uninstalling Internet Explorer and then try downloading and installing it again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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We ask that you post publicly so people with similar questions may benefit.
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Most Valued Poster

Re: Unable to watch HBO using IE9

Thanks for your reply, but there is no way I am going to uninstall and

reinstall IE9 when Xfinity TV is the only thing that I have a problem with.

 

Also, in looking throught these postings, I am not the only one who

can't use IE9. Maybe your sofware programmers should redo

what it is they have done.

 

You can close this if you wish.

 



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