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Unable to watch HBO online despite subscription

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Unable to watch HBO online despite subscription

I am unable to watch HBO on my computer through the xfinity website. I have a subscription for the channel and I am able to watch it on my TV through the set top box but according to the website the channel is locked. I have deleted my computer history and cookies and removed my computer from my devices under settings but nothing has worked. Is there anything else I can try to get HBO to unlock?

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Official Employee

Re: Unable to watch HBO online despite subscription


tisha659 wrote:

I am unable to watch HBO on my computer through the xfinity website. I have a subscription for the channel and I am able to watch it on my TV through the set top box but according to the website the channel is locked. I have deleted my computer history and cookies and removed my computer from my devices under settings but nothing has worked. Is there anything else I can try to get HBO to unlock?


Our team is looking into this right now. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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