Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,689

members

1,060

online

29,395

topics

Top

Unable to view X1 recording on laptop.

Frequent Visitor

Unable to view X1 recording on laptop.

Suddenly unable to watch recording on my laptop, I cycle through the menu to the play screen but after selecting play the three dots just keep cycling and the recording doesn't load ? Any ideas would be appreciated.

Service Expert

Re: Unable to view X1 recording on laptop.


calee1 wrote:

Suddenly unable to watch recording on my laptop, I cycle through the menu to the play screen but after selecting play the three dots just keep cycling and the recording doesn't load ? Any ideas would be appreciated.


Have you tried Firefox, Chrome, IE ?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Unable to view X1 recording on laptop.

Thanks Rustyben, I tried it with Edge and it worked fine. Don't know why I didn't try that LOL, I have all of the browsers available. I've been using Chrome for Xfinity for so long, I just couldn't figure why it suddenly stopped working....thanks again.  

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 2 replies
  • 306 views
  • 0 kudos
  • 2 in conversation