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Unable to view TV and movie videos

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Unable to view TV and movie videos

I am still having trouble viewing TV programs and movies.  I contacted comcast over 1 hr ago and they said they 'refreshed my computer and it would take 45 min.  I am still getting a message for both TV programs and movies that the video cannot be played.   --  error 422.  What is going on.  Also last time, using this site I was able to get directly into a chat site.  You make it so very complicated. Fix it please.

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