Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,693

members

579

online

30,005

topics

Top

Unable to skip ahead

New Poster

Unable to skip ahead

Something happened while watching a TV episode online, and when I attempt to play it again, I am unable to skip ahead to where I was or fast forward.  So now I am forced to watch most of a show I have already seen

Official Employee

Re: Unable to skip ahead


Narcosleepy wrote:

Something happened while watching a TV episode online, and when I attempt to play it again, I am unable to skip ahead to where I was or fast forward.  So now I am forced to watch most of a show I have already seen


Can you please send me a link to the video so I can further investigate this?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Unable to skip ahead

Not sure if this was the exact episode I was watching, but I just checked and it has the same issue.

 

http://xfinitytv.comcast.net/tv/How-I-Met-Your-Mother/94669/2191616364/How-I-Met-Your-Mother---The-D...

Official Employee

Re: Unable to skip ahead


Narcosleepy wrote:

Not sure if this was the exact episode I was watching, but I just checked and it has the same issue.

 

http://xfinitytv.comcast.net/tv/How-I-Met-Your-Mother/94669/2191616364/How-I-Met-Your-Mother---The-D...


I tested two HIMYM episodes and could not duplicate this issue.

 

What is happening when you click ahead on the time bar at the bottom of the video? Is it going back to its current position? Is it correct on the time bar but the video is wrong? Please be as specific as possible so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Unable to skip ahead

The progress indicator immediately goes back to the current position it was at when I clicked to fastforward - usually the beginning.  The video continues playing as if I had not done anything.

 

I am using Firefox 10, if it matters.

Official Employee

Re: Unable to skip ahead


Narcosleepy wrote:

The progress indicator immediately goes back to the current position it was at when I clicked to fastforward - usually the beginning.  The video continues playing as if I had not done anything.

 

I am using Firefox 10, if it matters.


Hmmmm, I am also using Firefox 10.

 

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 5 replies
  • 679 views
  • 0 kudos
  • 2 in conversation