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Unable to play some videos online

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Unable to play some videos online

Some videos play when I try them on xfinitytv.comcast.net and when I try others I get this message:  This video cannot be played.

This content on Xfinity TV is not available for viewing with your current Chrome configuration. To play this video using Chrome please follow these steps outlined in the Help link below.

 

However, when I change the Chrome setttings, nothing changes.

 

    My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 172 My Map ID: 269 My Persona ID: 9858 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 50.161.113.184 My operating system: Windows - Undefined My web browser: Chrome 31 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/31.0.1650.63 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20913.0 My Flash version: 11.9.900 Javascript: Enabled Cookies: Enabled (2325 Bytes). Time Information My Clock Time: Mon Dec 09 2013 20:40:49 GMT-0800 (Pacific Standard Time) Server Clock Time: Mon Dec 09 2013 20:40:23 GMT-0800 (Pacific Standard Time)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: S, Du, Cy, Fk, Ep, Eq, Hc, Dm, Hr, Cq, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Ja, Bw, Gf, Bu, By, Em, Ax, Bs, At, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ce, It, Ez, Dx, Gk, Fh, Fd, Do, Fy, Is, Au, Ew, Ed, B, Go, Dj, De, Ei, H, Fa, Ci, A, Fx, Gq, Cp, Jf, Cw, Ge, Ea, Cb, E, Eb, Bz, Co, Gh, Ir, Jc, Gn, Dp, Gg, Gl, Dh, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Cz, Ia, C, Br, Fe, N, Ex, Ga, Fw, Fz, Bx, Fn, Ff, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Er, Fv, Dy, Bo, Dn, Ft, Bq, Aw, Dc, Da, Im, Fq, Fl, Gs, Bv, El, Di, Fu, Cx, Dq, Fg, Cm, Fp, Ds, Eo, Gx, D, Ej, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
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