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Unable to play DVR recordings on laptop

Frequent Visitor

Unable to play DVR recordings on laptop

This is ridiculous. Everytime I want to play a recording on my laptop, a message pops up and says it can't be played. Error: 900.primetime.102100.5

If I try playing the recording on my phone, it does nothing but stay in the loading screen.

 

It works fine on my TV but I don't watch TV/DVR on the tv. I use my laptop all the time for that.This has been going on for too long!!!!    What am I paying this company for?  

 

 

New Poster

Re: Unable to play DVR recordings on laptop

I have the same problem.  Why doesn't Comcast admit that they have a problem with this.

I just tried doing this the other day since I'm going away and would like to view my DVR (X1) recordings during that time.

I spent 1.5 hrs on a chat screen yesterday with CS (Customer Support) people "jade" and "diana" to no avail.  They apparently haven't heard of the problem.

 

My error is "This Video Cannot Be Played" -- 900.primetime.102100.33.  This comes up right away before any video has appeared.

In the Diagnostics detail it says "Error description:   Video player error".  This seems to indicate Comcast's player is getting the error.

 

This happens to ANY program that I recorded on my DVR.

I can play live Comcast channels fine - thanks, Comcast, for that.

I'm using both WIN8.1 and WINXP and using the latest Firefox (vers. 44 and 45) and the latest Flash (vers 20 and 21).

So yes, COMCAST,  that indicates it's happening on 2 different PCs.

 

One CS person (Diana) was trying to prove that my network settings were not correct by wanting me to go through setting them up again.

That completely doesn't make sense if I can view live Comcast channels OK with the same player.

 

Is there someone at Comast who is connected to the developers who knows what is going on with this ?

To have them pretend (and try to prove, wasting our time) that it's our problem is unconscionable.

 

A problem this blatant has got to be known to the developers and have documented this.

You have been advertising for at least a year that you support this feature and IT DOESN'T WORK.

 

COMCAST  H E L P !!

 

Admin1

Re: Unable to play DVR recordings on laptop

To resolve this issue, please ensure that your Internet settings are configured to automatically connect to our DNS servers. For instructions on how to do this, please see one of the following articles:

 


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Moved:

Re: Unable to play DVR recordings on laptop

Regular Visitor

Re: Unable to play DVR recordings on laptop

I have the Comcast DNS servers (75.75.75.75 and 75.75.76.76) set in both my router and in the settings

for my WINXP network settings. 

It still doesn't work.

It must be something else.

I don't use DHCP, since I have a manually set network IP addresses on my side of my router, but this

should not be the problem.  All my PCs are hard wired to the router.

Actually, I also did try it with my wireless connection to my router, which IS set to use DHCP and that

still doesn't work.

 

It must be something else that the code that the player spawned by my browser is expecting.

The "video player error" is probably some generic error that basically says "it doesn't work"

because of any millions of reasons !  Lazy coders !

 

Problem Solver

Re: Unable to play DVR recordings on laptop

Hi swigg,

 

I have escalated your issue and one of our team members will contact you with in 72 hours. 




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Frequent Visitor

Re: Unable to play DVR recordings on laptop

ORIGINAL ERROR MESSAGE WAS (Error xacsa / xacsa.xact.3307.1107296347: Internal DRM or DRM server security error) AND NEVER GETTING INTO DVR QUEUE.

THAT CHANGED TO (Error 900.primetime.102100.33) WHEN ALLOWED INTO DVR QUEUE

1.jpg
Admin1

Re: Unable to play DVR recordings on laptop

daveusnret -- Those links are how you fix that. If you search Error Code 102100 on our site, this link comes up with how to fix it: http://customer.xfinity.com/help-and-support/internet/xtv-comcast-net-errorcode-900-102100/


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Admin1

Re: Unable to play DVR recordings on laptop

ZBGB -- Follow that link provided to fix that error message. 


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Frequent Visitor

Re: Unable to play DVR recordings on laptop

Thanks Zach but we did that on the 1st 5 hour long diagnostic Sunday session.....

Set all that  n the comcast modem / router dpc3941t & in Windows Settings.....switched to auto & manual.  All to 75.75.75.75. ipv4 & 75.75.76.76 ipv6.   No Luck.

Thanks for trying but I am now in email & phone contact with 2 techs who know just how far we have gone.

Admin1

Re: Unable to play DVR recordings on laptop

ZBGB -- Getting you technical support would be the next step so good to hear you're already receiving it. 


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