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Unable to detect a compatible DVR

New Poster

Unable to detect a compatible DVR

I have an X1 set top box and I want to use the DVR Manager function to watch my saved shows on my computer.  However, when I try to access the "saved" area on xfinity.com I get the following message:

"DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household."

Can anyone help??


Regular Contributor

Re: Unable to detect a compatible DVR

Can you direct message me with your Comcast ID so we can investigate?  Which app are you attempting to use to access your recordings?

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