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Unable to control TV from computer

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Unable to control TV from computer

I currently have the double play, soon to be triple play, but I want to get everything set up in terms of being able to control what my 3 year old watches on tv.

 

When I am on the TV Listings http://xfinitytv.comcast.net/tv-listings?cmpid=prfpg3 and I click watch on one of the shows it asks me to identify my TV.

 

After clickign get started i'm told "You have one eligible cable box!" But clicking "Show name on TV" gives me the following error:

 

An error has occurred during this request.,Please wait a moment and try again.

 

Any one able to help me get my TV identified?

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