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Unable to Detect a Compatible DVR

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Unable to Detect a Compatible DVR

New to these boards but I just received two X1 DVR's.  I was having a UCID issue and a ticket was opened. The rep called me back (she was based in Denver) and tried a few things.  She finally sent an INIT hit to my boxes however they now no longer show up in my DVR Manager or my Xfinity TV app on my iphone/iPad/computer.  Will I have to open another ticket or is there a feature I can enable to get them synched?

 

Thanks!

Matt

 

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Official Employee

Re: Unable to Detect a Compatible DVR


mattantetomaso wrote:

New to these boards but I just received two X1 DVR's.  I was having a UCID issue and a ticket was opened. The rep called me back (she was based in Denver) and tried a few things.  She finally sent an INIT hit to my boxes however they now no longer show up in my DVR Manager or my Xfinity TV app on my iphone/iPad/computer.  Will I have to open another ticket or is there a feature I can enable to get them synched?

 

Thanks!

Matt

 


It can take up to 48 hours for the boxes to fully sync. 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Unable to Detect a Compatible DVR

Thank you for your reply.  These boxes were installed over two weeks ago and the INIT was sent ever a week ago.  So thy definitely should have been synced by now.

Official Employee

Re: Unable to Detect a Compatible DVR


mattantetomaso wrote:

Thank you for your reply.  These boxes were installed over two weeks ago and the INIT was sent ever a week ago.  So thy definitely should have been synced by now.


For X1 help, please call 1-877-896-8678 for further assistance.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Unable to Detect a Compatible DVR

Hello,

 

I have a similiar question.  I have a similar issue.  I received my new DVR about a couple of months ago, but was never able to use the remote DVR function.  Finally recently the online page finally said it was available in my area.  At first, I get the unable to detect a compatible DVR message, so I called and the tech said that they will reset it.  It worked for a few days after that, but now I find it really is hit or miss.  I would say 70% of time I would log in from my iPhone/iPad/Computer and it would give me the "unable to detect" message.  And rest of the time it would work.. Any idea how or why that is happening?

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