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Tv-listing "favorites" not working

Frequent Visitor

Tv-listing "favorites" not working

For about a week now the online tv listings page has been unable to load or save my preferences.  It remembers the layout (ie Hours displayed and Channel height) but attempting to set any channel as a favorite results in the error box "There was a problem saving your preferences". 

 

I've cleared cache, deleted cookies, logged out/in, tried multiple browsers, and still nada.

Regular Visitor

Re: Tv-listing "favorites" not working

Can you visit this page: http://xfinitytv.comcast.net/mytv/cable-boxes and check if you have a default device selected and at least one of them has tv control on.

Frequent Visitor

Re: Tv-listing "favorites" not working

I can see the page, shows both boxes.  I don't have or use DVR though, and not sure what that would have to do with saving "favorites" on http://xfinitytv.comcast.net/tv-listings#

Regular Visitor

Re: Tv-listing "favorites" not working

The reason I was asking is because from the saving data perspective that would one of the required data points. If its not present, it would cause that error. Some more investigation is required.

Regular Visitor

Re: Tv-listing "favorites" not working

Same problem here. I tried all the things you tried...

Contributor

Re: Tv-listing "favorites" not working

Ditto. Same problem here. I tried all the things you tried...

Frequent Visitor

Re: Tv-listing "favorites" not working

I've had this happen before, it usually resolves itself within 24 hours, but this has been going on for over a week now.  Not sure what they changed on the backend, but it flubbed it up.

New Poster

Re: Tv-listing "favorites" not working

Yes it's been happening the same here for about a week or so, gota be something on the web site end.

Contributor

Re: Tv-listing "favorites" not working

Since Comcast TV-listing "Favorites" is busted, I am using TV Guide instead.  Favorites work on TV Guide.

 

http://www.tvguide.com/listings/

Frequent Visitor

Re: Tv-listing "favorites" not working

Still broken...

Official Employee

Re: Tv-listing "favorites" not working

I believe I've fixed this for everyone who has posted here. Let me know if you're still seeing this issue and I'll look again.

 

To anyone else who is having this problem, please post to this list and I'll see what I can do.

 

- Dan


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Frequent Visitor

Re: Tv-listing "favorites" not working

Excellent, thank you, it is working now.

New Poster

Re: Tv-listing "favorites" not working

online tv listings page has been unable to load or save my preferences.

cj

New Poster

Re: Tv-listing "favorites" not working

Fixed here thank you Dan

Regular Visitor

Re: Tv-listing "favorites" not working

Works for me. Thanks!

Official Employee

Re: Tv-listing "favorites" not working

cj,

 

I think it should be working for you now. If it's still broken let me know and I'll take another look.


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Frequent Visitor

Re: Tv-listing "favorites" not working

Sir, 

I have the same problem with Comcast TV Listings web site.  Live Chats have not helped at all.  What information do you need to fix the problem for my account?  One representative even opened a ticket CR342058721, but then someone closed it without fixing the problem.  

Thank you.

New Poster

Re: Tv-listing "favorites" not working

It's working now.

Thank you Daniel

cj

New Poster

Re: Tv-listing "favorites" not working

I too have this problem.  Several weeks ago I lost my Favorites list and when I try to add channels to the list I get the error message "There was a problem saving your preferences".  Also, where my ZIP code was usually shown it now says "Change Location".  I assume my profile is hosed in some manner.  Could someone fix this for me?  Thanks.

If you need more info please let me know.

Official Employee

Re: Tv-listing "favorites" not working

Londres and yyybjy1,

 

Your acounts should be fixed now as well. Let me know if you're still seeing issue and I'll take another look at it.

 

- Dan


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Frequent Visitor

Re: Tv-listing "favorites" not working

Sir,

Thank you.  The TV Listing web page is operational.

Regular Visitor

Re: Tv-listing "favorites" not working

I still have this problem!!

New Poster

Re: Tv-listing "favorites" not working

Thanks, Daniel, everything is working fine now.  Glad I tried the forum.

Frequent Visitor

Re: Tv-listing "favorites" not working

 I have been fighting this same problem for over a week now . Can you help me out too ?

Official Employee

Re: Tv-listing "favorites" not working

ka1as, BjgBrick,

 

This should be fixed for you now. Let me know if you still see it happening and I'll take another look.

 

- Dan


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Frequent Visitor

Re: Tv-listing "favorites" not working

Thank you so much Dan ! My sanity may return.

Regular Visitor

Re: Tv-listing "favorites" not working

That did it. Tnx.

New Poster

Re: Tv-listing "favorites" not working

I gave up using the online tv listing since both the Ipad and Android app works fine with the favorites.  After reading these posts, I figure I would see if this fix would get my online tv listing working again.

Official Employee

Re: Tv-listing "favorites" not working

nikookna,

 

Try it now. If you're still seeing a problem with it let me know and I'll take another look.

 

- Dan


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Frequent Visitor

Re: Tv-listing "favorites" not working

Having the same issue: not retaining zip code, tv grid, or favorites.  Appreciate your help.

New Poster

Re: Tv-listing "favorites" not working

Works fine now.

Thanks Dan

Official Employee

Re: Tv-listing "favorites" not working

It should be fixed now. Let me know if you're still having issue and I'll take another look.

 

- Dan


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Frequent Visitor

Re: Tv-listing "favorites" not working

Dan  --  Thanks for resolving the problem.

Contributor

Re: Tv-listing "favorites" not working

I've been having exactly the same problem as you for the last couple of weeks.  How can I get this fixed?

Official Employee

Re: Tv-listing "favorites" not working

Sandra,

 

Try it now. Let me know if you're still having issue and I'll take another look.

 

- Dan


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Regular Visitor

Re: Tv-listing "favorites" not working

Tnx.

 

Contributor

Re: Tv-listing "favorites" not working

Dan,

 

Favorites are working great.

 

Thanks,

 

Sandra17

Regular Visitor

Re: Tv-listing "favorites" not working

I'm having the same issue.  I added a Device to my devices as you suggest that doesn't help.

 http://xfinitytv.comcast.net/mytv/cable-boxes

 

I can't add favorites or even save the default zip code in my account.

http://xfinitytv.comcast.net/mytv/settings

 

 

This has been like this for weeks now. It seems like you are fixing accounts one by one on the comcast

server side?  Is there something you can post that individuals can fix themselves or better yet run

a script on the comcast server and automatically fix all accounts.

Official Employee

Re: Tv-listing "favorites" not working

ksmcfarland,

 

This should be fixed for you. Let me know if you're still seeing issues and I'll take another look.

 

As for your larger question, we're currently testing a global fix and are working to get that out asap.

 

- Dan


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Regular Visitor

Re: Tv-listing "favorites" not working

working now - thanks

Frequent Visitor

Re: Tv-listing "favorites" not working

I have had this same problem for over a month. I'm glad to see some movement on a fix. Would you help me too please?

Official Employee

Re: Tv-listing "favorites" not working

This should not be fixed for all users. Please post to this thread if you're still seeing the issue.

 

- Dan


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Frequent Visitor

Re: Tv-listing "favorites" not working

Thank you for the fix.

Frequent Visitor

Re: Tv-listing "favorites" not working

Having the same problem, can't save my zip code or favorites. I am able to change channels on my TV from the listings site though, wasn't even able to do that earlier today.

Frequent Visitor

Re: Tv-listing "favorites" not working

My listings were fine for a while but the same problem returned for me. Zap2it has a good listing site that works well.
Official Employee

Re: Tv-listing "favorites" not working

Marantz,

 

I think I've fixed your issue. Let me know if you're still having an issue and I'll take another look.

 

Tikshadow,

 

I'm still working on your issue. I'll let you know when I have it fixed.

 

- Dn


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Official Employee

Re: Tv-listing "favorites" not working

Tikshadow,

 

You should be able to save your settings now. Unfortunately it looks like the problem was that they got wiped out somehow so you may have to reset some of them. Sorry for the inconvenience.

 

- Dan


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Frequent Visitor

Re: Tv-listing "favorites" not working

Thanks - I am now able to save my Location and Favorites.

Frequent Visitor

Re: Tv-listing "favorites" not working

I'm back in business. Thank you Daniel.
New Poster

Re: Tv-listing "favorites" not working

We are having the same problem saving favorites and with the zip code not displayed. Please fix our account also Daniel at Comcast.

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