Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,027

members

1,223

online

36,519

topics

Top

Tv go app won't play certain movies

New Poster

Tv go app won't play certain movies

Hey I have the tv go app and it allows me to watch some of the movies and tv shows without a problem but when I try to watch some of the videos it says "to watch this video you'll need to upgrade your subscription. Are you already a subscriber? Please contact us for assistance." So that's what I'm doing. Smiley Happy if you could let me know what to do, I would appreciate it.
Silver Problem Solver

Re: Tv go app won't play certain movies

The app tells you what package a show is tied to, so you would need to add that to your subscription. Since I don't know what shows you are trying to watch, and since I'm only another customer like you, I cannot say what package you need to subscribe to and how much it would cost you.
Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 642 views
  • 0 kudos
  • 2 in conversation