Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,567

members

1,445

online

29,369

topics

Top

Trying to watch videos on my laptop and I get error, Xfinity Video Player Upgrade

New Poster

Trying to watch videos on my laptop and I get error, Xfinity Video Player Upgrade

Trying to watch videos on my laptop and I keep getting this error, Xfinity Video Player Upgrade

 

I had to re-install my operating system on my laptop and now I find that I cannot watch any HD videos online.  I have no problem watching the regular videos it's just the HD videos giving me problems.

Tags (1)
Official Employee

Re: Trying to watch videos on my laptop and I get error, Xfinity Video Player Upgrade


ptsxr7 wrote:

Trying to watch videos on my laptop and I keep getting this error, Xfinity Video Player Upgrade

 

I had to re-install my operating system on my laptop and now I find that I cannot watch any HD videos online.  I have no problem watching the regular videos it's just the HD videos giving me problems.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Trying to watch videos on my laptop and I get error, Xfinity Video Player Upgrade

URL:  http://xfinitytv.comcast.net/tv/Weeds/7860/2276835287/Weeds:-God-Willing-And-The-Creek-Don-t-Rise/vi...

 

 

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4
New Poster

Re: Trying to watch videos on my laptop and I get error, Xfinity Video Player Upgrade

I'm using Windows 7I've run into the same problem and was able to work around the problemI've found that I'm able to get things working properly by installing the latest version of Firefox, installing the latest version of flash player, and downgrading Silverlight to version 4.1There seem to be problems with using Silverlight version 5 and problems with using IE browsers (which suck for many other reasons).

 

Comcast customer support is useless; hopefully you'll find this helpful and they'll wake up.

 

http://www.silverlight.net/downloads ( you need to uninstall version 5 before installing version 4)
http://www.mozilla.org/en-US/firefox/all.html
http://get.adobe.com/flashplayer/

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 3 replies
  • 902 views
  • 0 kudos
  • 3 in conversation