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Trying to hook up firestick

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Trying to hook up firestick

I am trying to hook up firestick and it asks which TV & Internet provider I have and I respond comcast and it takes me to a comcast box which asks for my user name and password and I enter them and it says not correct - yet I can get into my account on my computer using the very same user name and password.  WHAT DO I DO?

Roland

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