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Troubleshooting TV Listings Issues: Not Loading, Incorrect Data, Incorrect Time

Official Employee

Troubleshooting TV Listings Issues: Not Loading, Incorrect Data, Incorrect Time

Before posting about TV Listings issues, please check the following options. Usually one of these will fix the problem.

 

Set Top Box Channel Listing Issues

If you're having an issue with the listings on your tv or set top box, please post here: http://forums.comcast.com/t5/Channels-and-Programming/bd-p/CTV_Channel_Prog. The "XfinityTV Website" forum (the one you're currently in) is for the xfinitytv.comcast.net website only. Posting in the correct forum will help us get you a faster resolution.

 

Mobile Apps Issues

If you're having an issue with the listings on your tv or set top box, please post here: http://forums.comcast.com/t5/XfinityTV-Mobile-Apps/bd-p/TVmobileapp.The XfinityTV Website forum (the one you're currently in) is for the xfinitytv.comcast.net website only. Posting in the correct forum will help us get you a faster resolution.

 

The Website Is Not Displaying Channels Or Is Displaying Incorrect Channels

Make sure you're set to the correct channel lineup:

1) Go to http://xfinitytv.comcast.net/tv-listings

2) Sign in.

3) Click "Change Location" just above the top left of the grid.

4) Make sure the correct zip code is selected. If not, change it and press "search".

5) Select "Comcast Recommended Lineup"

6) If you don't have a "Comcast Recommended Lineup", HD customers usually want the "Digital" version of the lineup. SD customers can use "Digital" as well, but "Standard" will eliminate many HD channels they don't have access too.

7) Click save.

 

The Website Is Missing Channels

See the resolution above to make sure you have the correct channel lineup. After that, make sure you don't have any filters turned on:

1) Go to http://xfinitytv.comcast.net/tv-listings

2) Click "Filters" at the top left of the grid to show all of the filtering and searching options. If doing this hid options that were already visible, click "Filters" again to show them again.

3) If any of the buttons on the left side are blue, click them to deselect them.

 

All Of The Listings are Off By One Or A Couple Hours

We get your timezone from your local computer. If it is incorrect, your listings will display at the incorrect time.

1) Check that your computer is set to the correct time and timezone. If it is not, correct it and then completely exit the browser. Close all windows. If you're on a mac also remember to completely quit the application.

2) Reopen your browser and go to http://xfinitytv.comcast.net/tv-listings

3) If the time is still off by an hour after doing that, click "Customer Listings" just above the grid on the right.

4) Then click the "Don't Observe Daylight Saving Time?" link.

5) Select the proper offset.

 

All Other xfinitytv.comcast.net TV Listings Problems

Please post any other TV listings issue to the forum. Let us know if you've tried any of the above so we don't suggest it to you again.

 

Thank you.


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