Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,469

members

777

online

36,400

topics

Top

Trouble with play now on IPAD xfinitytv app.

New Poster

Trouble with play now on IPAD xfinitytv app.

I'm having trouble viewing programs on my IPAD with the xfinity TV Ipad app.  I have a strong wifi signal.  If I am viewing premium channels I get a messages saying that it will start in x seconds a promo an then nothing. 0 of 0 minutes and it says it is done.  with some other shows just gives me the black screen (zero of zero). 

 

Official Employee

Re: Trouble with play now on IPAD xfinitytv app.


secnew wrote:

I'm having trouble viewing programs on my IPAD with the xfinity TV Ipad app.  I have a strong wifi signal.  If I am viewing premium channels I get a messages saying that it will start in x seconds a promo an then nothing. 0 of 0 minutes and it says it is done.  with some other shows just gives me the black screen (zero of zero). 

 


We are currently having some video playback issues on the Xfinity TV app. I will update you when I learn more.

 

Thanks for your feedback and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Trouble with play now on IPAD xfinitytv app.

secne,

 

Try again and let me know if it works.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Trouble with play now on IPAD xfinitytv app.

Works like a charm. Thanks so much. Since this was my first time trying it, I thought it was me.
Official Employee

Re: Trouble with play now on IPAD xfinitytv app.


secnew wrote:
Works like a charm. Thanks so much. Since this was my first time trying it, I thought it was me.

Glad to hear everything is working. Also, thank you for getting back to us.

 

I am going to close this thread because this was an issue on our end that has been resolved.

 

If you or any other customers have issues with video playback on the iPad, please create a new thread and we will help you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 4 replies
  • 792 views
  • 0 kudos
  • 2 in conversation