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This video cannot be played.

New Poster

This video cannot be played.

Please how do I get this problem fixed. I called the Xfinity people and they said to try Xfinity TV on another computer. Figures it was just my PC but I still need to know how to get rid of this message. 

This video cannot be played.
This content on Xfinity TV is not available for viewing with Chrome’s "Incognito" mode. To play this video using Chrome, please view this page without "Incognito" mode enabled.

Please help. I am not on incognito mode!!!

Contributor

Re: This video cannot be played.

I believe you are in that mode https://support.google.com/chrome/answer/95464?hl=en I think Xfinity TV extensively uses cookies that are not stored long with that mode. Do videos play fine in other browsers? Does anybody else have an access to your computer ? ;-)

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