This video cannot be played.

[1stDrPhil]

I get this about 10% of the time. I could be higher depending on the shows I select. Most work fine but others give an error mesassge 525|2105.

I have already reinstalled Microsoft Silverlight so the problem is on your end. Please fix the problem and stop blamming me!

Thanks

[ComcastJoe]

---

1stDrPhil wrote:

I get this about 10% of the time. I could be higher depending on the shows I select. Most work fine but others give an error mesassge 525|2105.

I have already reinstalled Microsoft Silverlight so the problem is on your end. Please fix the problem and stop blamming me!

Thanks

---

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[1stDrPhil]

My Device Information My Zip Code:97051 My Cable Provider: Comcast My myDVR Manager Status:Unknown My Set Top Box Names:Unknown My Queue setup: False Facebook Queue Syncing:false Facebook Connect:False My public IP address: ? My operating system:Windows 7 My web browser: firefox, Explorer My system typeesktop computer My Move player version:Not Installed My Silverlight version: the latest My flash version: the latest Javascript:enabled Cookies:enabled Time Information My Clock Time:Fri Sep 21 14:00:47 PDT 2012 Server Clock Time:Fri Sep 21 14:00:42 PDT 2012

My Account Information Primary Account:True Provider Codes: bq, bv, b, bw, bh, ci, a, at, cb, bl, cj, cc, bn Internet Subscriber:True Cable TV Subscriber:True Voice Subscriber: False

Most all videos work (have not tried them all) http://xfinitytv.comcast.net/tv/The-Daily-Show-With-Jon-Stewart/89142/2282033927/The-Daily-Show-9-20...None of the Jon Stewart videos will work. always the same error-

"

This video cannot be played.

We have detected a problem with your Microsoft Silverlight installation (Error 525|2105). To fix this problem please uninstall and reinstall Microsoft Silverlight.

For instructions on how to fix your problem click below.

HELP"

Also, you can not copy and past from "http://xfinitytv.comcast.net/computer" to here due to formating errors. All the HTML is stripped off and all formating is lost.

Thanks, Phil

[ComcastJoe]

---

1stDrPhil wrote:

My Device Information My Zip Code:97051 My Cable Provider: Comcast My myDVR Manager Status:Unknown My Set Top Box Names:Unknown My Queue setup: False Facebook Queue Syncing:false Facebook Connect:False My public IP address: ? My operating system:Windows 7 My web browser: firefox, Explorer My system typeesktop computer My Move player version:Not Installed My Silverlight version: the latest My flash version: the latest Javascript:enabled Cookies:enabled 

---

I am sorry bit I need the exact version number of Silverlight that you are using so I can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe