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This site is hard to use.

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This site is hard to use.

I was on the bill paying site and was entering a message on "chat" I guess I had reached the limit of words; although there was no word count given like on most sites, suddenly the screen went away. How do I know if my message went through? One thing I wanted to know was why you took off "Headline News" channel. I now get "Fox Business News" which I don't care to receive. Mainly I was complaining about the cost. The new 'late fee' was sneaked by me. Anyway if anyone got my "chat" message, would I have gotten a message back?     

Official Employee

Re: This site is hard to use.

Hi scrane46, I apologize for the issues you are experiencing when trying to use the chat. 

 

I am showing HLN is still being offered in our digital starter package and if you would like I can check to see if we have any deals on packages around the range you are paying now.

 

I will send you a private message to further assist.

 

Thank you


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