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The comcast tv shows listings won't display on my computer

Frequent Visitor

The comcast tv shows listings won't display on my computer

I  have always used the Comcast TV listings guide on my computer.  It suddenly stopped working.  It displays the categories on the side but the area where the grid would be that shows the time and the tv shows is all greyed out.  I have reset the computer and entered my zip code but nothing happens.  Any suggestions?  We called comcast and after a fifteen minute hold time finally reached a human who put me on hold for an additional five minutes and then hung up!

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Official Employee

Re: The comcast tv shows listings won't display on my computer


coffee1 wrote:

I  have always used the Comcast TV listings guide on my computer.  It suddenly stopped working.  It displays the categories on the side but the area where the grid would be that shows the time and the tv shows is all greyed out.  I have reset the computer and entered my zip code but nothing happens.  Any suggestions?  We called comcast and after a fifteen minute hold time finally reached a human who put me on hold for an additional five minutes and then hung up!


What web browser are you using?

 

Also, can you please provide a screenshot if possible?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: The comcast tv shows listings won't display on my computer

Using firefox 12 also get same thing on IE...

Frequent Visitor

Re: The comcast tv shows listings won't display on my computer

Can't get screenshot to load???

All we see is a grey box when we go to listings...

Official Employee

Re: The comcast tv shows listings won't display on my computer


coffee1 wrote:

Can't get screenshot to load???

All we see is a grey box when we go to listings...


Make sure that your browsers are set to their default zoom setting.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Frequent Visitor

Re: The comcast tv shows listings won't display on my computer

Didn't solve the issue...

Frequent Visitor

Re: The comcast tv shows listings won't display on my computer

does trhis mean anything? get a ton of these when opening page even after clearing errors

 

Timestamp: 5/16/2012 9:33:25 PM
Warning: Error in parsing value for 'background'.  Declaration dropped.
Source File: http://xfinitytv.comcast.net/styles/compressed/11324-1552/xtv3_base.css
Line: 14

Official Employee

Re: The comcast tv shows listings won't display on my computer


coffee1 wrote:

does trhis mean anything? get a ton of these when opening page even after clearing errors

 

Timestamp: 5/16/2012 9:33:25 PM
Warning: Error in parsing value for 'background'.  Declaration dropped.
Source File: http://xfinitytv.comcast.net/styles/compressed/11324-1552/xtv3_base.css
Line: 14


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Frequent Visitor

Re: The comcast tv shows listings won't display on my computer

Safari, Internet explorer and firefox all do the same thing, this only occurs on this lap top...displays fine in firefox on machines running windows vista, this machine has windows 7...

Official Employee

Re: The comcast tv shows listings won't display on my computer


coffee1 wrote:

Safari, Internet explorer and firefox all do the same thing, this only occurs on this lap top...displays fine in firefox on machines running windows vista, this machine has windows 7...


Make sure your screen resolution is set to 800 x 600 minimum (1280 x 1024 recommended).

 

Let me know if the problem still persists.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Frequent Visitor

Re: The comcast tv shows listings won't display on my computer

changing resolution did not solve problem...it is definitely some setting on this lap top...loads on every other computer we own...

 

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