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The TBDs in the channel guide online

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The TBDs in the channel guide online

I have worked with Xfinity for awhile to get rid of this obnoxious problem in your TV schedule, and every time they come back with,  Thank you, we will look into it.  And they don't.  This last time, I was promised a call back by a customer specialist, and never came back.  I am making this final attempt before writing the CEO directly.

 

There are any number of TBDs in the time slots for the TV stations showing up online at http://xfinitytv.comcast.net/tv-listings#.  This is poor quality and needs  fixing.

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Official Employee

Re: The TBDs in the channel guide online


davyboy wrote:

I have worked with Xfinity for awhile to get rid of this obnoxious problem in your TV schedule, and every time they come back with,  Thank you, we will look into it.  And they don't.  This last time, I was promised a call back by a customer specialist, and never came back.  I am making this final attempt before writing the CEO directly.

 

There are any number of TBDs in the time slots for the TV stations showing up online at http://xfinitytv.comcast.net/tv-listings#.  This is poor quality and needs  fixing.


We released a fix and as of 2/26/13, there should be no more TBDs in your TV Listings grid.

 

If you are still seeing them, please give me your zip code, service area, and some channels and times that are appearing as TBD.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Silver Problem Solver

Re: The TBDs in the channel guide online

No fix was provided on 2/26. The TBD's are still there in area 02093.

This has been going on for about a year. Are you ever going to be done "Looking into it"?

Regular Visitor

Re: The TBDs in the channel guide online

TBDs still showing up for 55434. Comcast Columbia Heights Digital

 

CH     Time

 

2        700-800 wrong show listed

          800-830     TBD

 

17      700-1000 wrong shows listed

 

245    300- midnight     To Be Announced and TBD

 

Other channels have been showing up with occasional TBDs also.

 

TVGuide.com and others have the correct information for these exact same times and channels.  What's wrong with Comcast?

 

 

Silver Problem Solver

Re: The TBDs in the channel guide online

The TBD's are back in 02093. So much for the fix promised by 2-26.

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