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The Spy Who Loved Me

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The Spy Who Loved Me

Unable to access this movie within the James Bond Collection.  Did not experience same problem with other 007 films.

 

Accepted Solution

Re: The Spy Who Loved Me


cymeyers wrote:

It's showing Error 6000. Thanks.


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

 

Mac users 

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: The Spy Who Loved Me


cymeyers wrote:

Unable to access this movie within the James Bond Collection.  Did not experience same problem with other 007 films.

 


I tested the video and can not find any issues.

 

What exactly is the issue you are seeing? Is it not starting? Is an error message appearing? Does it stop at a certain point? Please be as specific as possible so I can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: The Spy Who Loved Me

Yes - it sends back an error message. Thanks.

Official Employee

Re: The Spy Who Loved Me


cymeyers wrote:

Yes - it sends back an error message. Thanks.


What is the error message? Is a number associated with it (example: Error 2105)?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: The Spy Who Loved Me

It's showing Error 6000. Thanks.

Official Employee

Re: The Spy Who Loved Me


cymeyers wrote:

It's showing Error 6000. Thanks.


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

 

Mac users 

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: The Spy Who Loved Me

Perfect!  Worked like a charm.  Thanks very for your help.

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