Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,158

members

1,149

online

29,302

topics

Top

The Hour Season 2 Episode 3 Unavailable Online

ANSWERED
Frequent Visitor

The Hour Season 2 Episode 3 Unavailable Online

I went to play The Hour Season 2 Episode 3, however the episode isn't online, but episodes 1,2,4, and 5 are.
Accepted Solution

Re: The Hour Season 2 Episode 3 Unavailable Online

Hi all,

 

Sorry for the delay but this episode has been added to Xfinitytv.com:

 

http://xfinitytv.comcast.net/watch/The-Hour/8431683512977256112/2310877166/The-Hour-2.03/videos

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 

View answer in context
Tags (1)
Frequent Visitor

Re: The Hour Season 2 Episode 3 Unavailable Online

Also, when I try to play Episode1, it says video cannot be played, with error code 573, but episodes 2,4 and 5 play fine.
Official Employee

Re: The Hour Season 2 Episode 3 Unavailable Online


Guildie68 wrote:
I went to play The Hour Season 2 Episode 3, however the episode isn't online, but episodes 1,2,4, and 5 are.

Thank you for alerting us about this issue. Our team is working on it now and I will update this thread when it is resolved.

 


Guildie68 wrote:

Also, when I try to play Episode1, it says video cannot be played, with error code 573, but episodes 2,4 and 5 play fine.


 
I tested this video and found no issues. Is this error occurring before the video starts or during the video?
 
Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: The Hour Season 2 Episode 3 Unavailable Online

Same problem here.  Wanted to watch online but that episode is missing.  DVR did not record it because you had 2 different program IDs for the show (one had an original air date in Britain, not the U.S. so it did not show up as a new episode).

Frequent Visitor

Re: The Hour Season 2 Episode 3 Unavailable Online

Episode 1 is playing fine now. However, now only episodes 1, 2 and 6 are available online.
Silver Problem Solver

Re: The Hour Season 2 Episode 3 Unavailable Online

have you checked on your tv?  usually all episodes are not available in one place. 

Official Employee

Re: The Hour Season 2 Episode 3 Unavailable Online

Hi all,

 

Sorry for the delay but this episode has been added to Xfinitytv.com:

 

http://xfinitytv.comcast.net/watch/The-Hour/8431683512977256112/2310877166/The-Hour-2.03/videos

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 6 replies
  • 987 views
  • 0 kudos
  • 4 in conversation