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TVGO App

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TVGO App

My TVGO only shows 6 ESPN and 3 Disney channels.  I called comcast and was forwarded three times.  I finally got to the "App" department and she said they are having problems with the new IOS iPAD upgrade.   She said they didn't know Apple was pushing a new update.  This isn't acceptable.   I'm an app developer and know that Apple gives plenty of notice of their updates.   She said she didn't know it was broken until she received 10 or so calls this morning.  She said it will take about 3 days to fix it.  Bummer.  She said I can call billing and ask for a credit, possibly.  

Regular Contributor

Re: TVGO App

John4591,

 

I posted something several hours ago about a linear TV outage we've been troubleshooting since yesterday evening. 

 

I've spoken to some of the Customer CARE management about the experience you had and we need to insure they are informed. The issue is not related to an iOS update. 

 

Here's the snippet:

 

We have been experiencing intermittent issues since yesterday evening and are working hard to restore the full channel lineup. If you were experiencing a 900|101000.101002.101005 error, that was due to the issue we were seeing. We chose to remove the streams while we work to fix them.  

 

Currently, only the Disney and ESPN streams are online and our mobile apps. 

 

Please check back frequently for updates as I will try and post whenever we have progress to share. 

 

Thanks for your patience,


Matt




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