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TV to go app

New Poster

TV to go app

I recently had internet set up with cable package free. I set up the internet but not the tv. Installer told me I could get the tv to go app and still get to use my free tv and premium channels with the app. I installed the app and all the shows and channels are locked. If I get show time, hbo, and tv channels why are they all locked. What do I need to do?
New Poster

Re: TV to go app

Unable to use my ipad to watch live tv. I have downloaded xfinity tv app and all the shows are locked. Error message says to contact comcast for help. I was sent to 8 different people and on hold for 45 minutes and then disconnected . Can someone please help mr
Regular Contributor

Re: TV to go app

Can you both send me a private message with your Comcast ID?  Is your cable not installed yet?

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