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TV shows online are not current

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TV shows online are not current

Please help me understand why shows that aired last night I can watch on my TV (On Demand) today however when trying to watch them online on my pc they are at least 2 - 2 episodes behind. They uses to be very current. Shows for example NCIS, NCIS LA, Major Crimes, Private Practice and so on. I know if you are a Hulu Plus customer you can watch them as current. I pay a great deal of money to Comcast so I do expect the online content to be current. Thank You

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Re: TV shows online are not current


meg619 wrote:

Please help me understand why shows that aired last night I can watch on my TV (On Demand) today however when trying to watch them online on my pc they are at least 2 - 2 episodes behind. They uses to be very current. Shows for example NCIS, NCIS LA, Major Crimes, Private Practice and so on. I know if you are a Hulu Plus customer you can watch them as current. I pay a great deal of money to Comcast so I do expect the online content to be current. Thank You


Besides Major Crimes which I have to further look into it, all the other episodes are still being added the next day but not in order. Our team is looking into this now.

 

Here are the episodes from 10/9/12:

 

NCIS: http://xfinitytv.comcast.net/watch/NCIS/8098311490844526112/2289077475/NCIS---Phoenix/videos

 

NCIS: LA: http://xfinitytv.comcast.net/watch/NCIS%3A-Los-Angeles/4642913327036075112/2289088375/NCIS%3A-LA---The-Fifth-Man/videos

 

Private Practice: http://xfinitytv.comcast.net/watch/Private-Practice/7114676299077086112/2289151641/Good-Grief/videos

 

Thank you for your feedback and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: TV shows online are not current


meg619 wrote:

Please help me understand why shows that aired last night I can watch on my TV (On Demand) today however when trying to watch them online on my pc they are at least 2 - 2 episodes behind. They uses to be very current. Shows for example NCIS, NCIS LA, Major Crimes, Private Practice and so on. I know if you are a Hulu Plus customer you can watch them as current. I pay a great deal of money to Comcast so I do expect the online content to be current. Thank You


Besides Major Crimes which I have to further look into it, all the other episodes are still being added the next day but not in order. Our team is looking into this now.

 

Here are the episodes from 10/9/12:

 

NCIS: http://xfinitytv.comcast.net/watch/NCIS/8098311490844526112/2289077475/NCIS---Phoenix/videos

 

NCIS: LA: http://xfinitytv.comcast.net/watch/NCIS%3A-Los-Angeles/4642913327036075112/2289088375/NCIS%3A-LA---T...

 

Private Practice: http://xfinitytv.comcast.net/watch/Private-Practice/7114676299077086112/2289151641/Good-Grief/videos

 

Thank you for your feedback and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Re: TV shows online are not current

Thanks so much for your quick response and answer to my post. I appreciate the professionalism and the outstanding customer service. Thanks again.

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