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TV name does not display on tv for remote use on ipod

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TV name does not display on tv for remote use on ipod

the instructions say after you download app, turn on tv and the tv name will display.  it does not and i cannot put a different name in for each tv i have.  how do i resolve?

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Official Employee

Re: TV name does not display on tv for remote use on ipod


dsolo57 wrote:

the instructions say after you download app, turn on tv and the tv name will display.  it does not and i cannot put a different name in for each tv i have.  how do i resolve?


Do your boxes appear on this website?:

 

http://xfinitytv.comcast.net/mytv/cable-boxes

 

Sorry,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: TV name does not display on tv for remote use on ipod

I am having the same issue with my box. My box DOES show up on the site listed above, and is set to "TV Control - ON".

 

Any ideas?

Silver Problem Solver

Re: TV name does not display on tv for remote use on ipod

the app does not work for all cable boxes, especially most Cisco or SA boxes.  What cable boxes do you have, have you checked the comcast website for the list of approved boxes. 

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