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TV listings

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TV listings

Hi 

I looked up the TV channels online.  I set the zipcode to New Haven.  I am seeing shows listed that I cannot open on the TV.  Just a couple of examples: TBS (25), ESPN (29), and ABC family (40).  When I go to those channels the TV displays this message: "Not Authorized." Please tell me why this is happening and how to ammend it.  

 

Thanks

Jessica

Problem Solver

Re: TV listings

 

if you're referring to the listing here   http://xfinitytv.comcast.net/tv-listings

(after entering your zipcode & clicking search, & choosing "Comcast [city] Digital")

 

the listing shows all the channels available for that zip code, not just the channels you subscribe to.

the channels you can watch depends on what Tv service level you subscribe to.

 

if there are many channels showing "not authorized" that you know are part of your service level,  call support as something isn't set up correctly.

 

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