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TV Videos are Unavailable

Frequent Visitor

TV Videos are Unavailable

Can't watch Play Now TV videos.  Had no problem previously but now NONE of the the videos will Play.  Commercials work fine (surprise) but then the video will not play Here is the error Message:     Sorry, this video is unavailable.

It's probably a network issue, so try refreshing the page. If that doesn't work, you may have to come back a little later.

It's also possible that this video has expired. Sometimes, videos are only available to us for a limited time.

 

I've tried at least 10 different videos and get the same message.  Used both Firefox and Explorer - same message. 

Tags (1)
Frequent Visitor

Re: TV Videos are Unavailable

I may have narrowed it down to CBS shows.  Other networks seem to work now, but the zoom features are messed up.  Sometimes they will zoom inso you don't see the whole picture and you callot zoom out. 

 

I hope I'm not paying extra for for this.....

Official Employee

Re: TV Videos are Unavailable


blonnyjuice wrote:

I may have narrowed it down to CBS shows.  Other networks seem to work now, but the zoom features are messed up.  Sometimes they will zoom inso you don't see the whole picture and you callot zoom out. 

 

I hope I'm not paying extra for for this.....


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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