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TV Screen becomes distorted

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TV Screen becomes distorted

My TV Screen becomes distorted so you can't see anything on the screen, the voice is also distorted.  I've unplugged, sent a new signal, nothing works.

Service Expert

Re: TV Screen becomes distorted


mary39 wrote:

My TV Screen becomes distorted so you can't see anything on the screen, the voice is also distorted.  I've unplugged, sent a new signal, nothing works.


when that happens, If you press the Xfinity button on your remote, does the menu show up?




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Frequent Visitor

Re: TV Screen becomes distorted

Sorry for the delay.  The distortion went away and didn't come back until this morning.  Yes, if I hit the Xfinity button I get the guide without distortion

Service Expert

Re: TV Screen becomes distorted


mary39 wrote:

Sorry for the delay.  The distortion went away and didn't come back until this morning.  Yes, if I hit the Xfinity button I get the guide without distortion


when it happens next, call 800-Comcast and select TV/cable troubleshooting. Ask the representative to run the Interactive Troubleshooting Guide (Einstein). They may determine a home visit to isolate signal issues. You can verify that is the problem by using a desk/laptop and the streaming web site or by using a smart device and the Xfinity Stream TV app. While your home viewing is distorted is the streaming of the same channel OK? 




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Frequent Visitor

Re: TV Screen becomes distorted

I'll try that.  The streaming on my I pad and my laptop both work fine even though the TV does not.  It's been okay for almost a week now but if it does happen again, I will try your solution.

 

Thanks.

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