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TV Go not working

New Poster

TV Go not working

"Sorry, something bad happened with the system. Our engineers have been automatically notified of this error and will get this resolved immediately."

 

I've had this error message for over an hour. Anyone know what's going on and when it will be fixed?

New Poster

Re: TV Go not working

Ugh I'm having the same issue....

Problem Solver

Re: TV Go not working

Hi tessaj38,

 

 

I apologize for the inconvenience you experiencing. Comcast is aware of the issue and is working on a resolution. 




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New Poster

Re: TV Go not working

Playback message 6100

any one know what it means,


ComcastElena wrote:

Hi tessaj38,

 

 

I apologize for the inconvenience you experiencing. Comcast is aware of the issue and is working on a resolution. 


 

Frequent Visitor

Re: TV Go not working

The new xfinity tv doesn't work at all. Everything I try I get a different error code. But always a message that I should try again later. This has been going on a week now. I've reset the browser, cleared cache & cookies, reset liscenses...everything I could find on the forum. None of the suggestions actually worked. Does anyone from Comcast ever reply to these forum questions? An actual xfinity rep? I honestly feel like they should start reimbursing customers at this point for the inconvience. (I know that will never happen, but they should!)

 

Extremely frustrating. And, now I have to remember all the passwords for every other site I use because I had to clear everything.

Did I mention the frustration!

Valued Contributor

Re: TV Go not working

anynoise-

 

In order to proceed with troubleshooting, I will need some additional information. Which website are you using, tvgo.xfinity.com or my.xfinity.com?

 

If you are using my.xfinity.com, which web browser and operating system are you using?

 

If you are using tvgo.xfinity.com, what folder are you accessing and what show are you trying to watch? If possible can you provide the URL to the video? And is there any error codes showing or just the error message?




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
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Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Retired Comcast Employee.
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