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TV GO app

New Poster

TV GO app

If I'm watching TV on my Samsung Galaxy S5 from Verizon Wireless, using the Comcast TV GO app thru my Comcast wifi connection, why do I get charged for data from Verizon? Isn't it using the wifi connection? How does it become a mobile data issue? Don't I already pay Comcast for the wifi connection? Evidently I'm not able to watch TV on my phone for extended periods, like all night for a month...I'm so confused. Appreciate an explanation as neither Verizon nor Comcast have provided an answer I can understand. Thank you.

Problem Solver

Re: TV GO app

Where are you when you say you are watching TV on Samsung Galaxy S5? Are you home the whole time? Are you sure you are connected to your home wifi connection?  I'm just asking because I have a Galaxy S4 on AT&T and if I'm on my home wifi, I don't use my AT&T data.

 

You can do a test by disabling the "Mobile Data" network while watching TV.

 

Also, are you watching TV using the "Xfinity TV GO app" or the "Xfinity TV app".  Watching on the "Xfinity TV GO app" counts data against your Comcast data usage if you are in a market that has data limits.  The "Xfinity TV app" does not.

New Poster

Re: TV GO app

I am home, in the next room, I check the wifi connection-it says the name I set up. I'm using TV GO app, I'm not in a Comcast data usage market. I turned off mobile data on phone, and am able to watch TV, but that doesn't explain how I used 2 GB of mobile data they claim was used by the TV GO app. Thank you for replying, really wish I could get a definitive answer.
Problem Solver

Re: TV GO app

Does your phone say it used 2 GB of data from the TV Go app, or is Verizon telling you that?

 

On my Samsung phone I click "Settings" - "Data Usage" - "Mobile" - then view "By application". This allows me to see what application was using my mobile data for a particular time period.  One issue could be your phone is dropping the wifi connection and jumping over to mobile data, that is why when you are home you should make sure your mobile data is off.  This way you can test if your wifi connection is getting dropped without having to worry about using up your mobile data.

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