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TV GO App Downloaded Programs/Movies not being saved?

Frequent Visitor

TV GO App Downloaded Programs/Movies not being saved?

Samsung Galaxy Note 8 and Tab 3...both have same identical issue.

 

Movies and tv programs download fine and are perfectly viewable in current session.  Download history shows titles of downloaded material. 

 

But when I sign off and then come back later to watch a show...all downloaded material is gone!!!!

 

HELP!!  Any ideas?  Any ideas as to where downloaded material is stored, i.e., the file or folder name?

 

Thanks in advance for any help as this is driving me nuts trying to resolve...

Frequent Visitor

Re: TV GO App Downloaded Programs/Movies not being saved?

I am having the same problem with 2 different movies.  After that I downloaded a different one and it appears to be working alright although I still can't find the file.  Someone did tell me that sometimes the Apps hide the file to prevent one from transfering the file to someone that is not authorized to get it.

Frequent Visitor

Re: TV GO App Downloaded Programs/Movies not being saved?

Duh!  Finally figured out that you just don't sign out...quit or close the app...and then, as example, the next time you start it up offline your downloads are there and ready for viewing...

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