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TNT iPad app

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New Poster

TNT iPad app

I've been enjoying watching my favorite TNT shows on the iPad app.  It requires me to sign in with my comcast account, which I've been able to do  - until the past two to three weeks.  When I cleared out the saved info in the app, it would not give me a sign-in option for Comcast. I tried all the other providers listed, and sign-in options appear for them, just NOT Comcast. 

 

The app says I am to contact my provider directly. Is there a problem with your contract with TNT that they've blocked me from using the app?

Accepted Solution

Re: TNT iPad app


Ljsabourin wrote:

I've been enjoying watching my favorite TNT shows on the iPad app.  It requires me to sign in with my comcast account, which I've been able to do  - until the past two to three weeks.  When I cleared out the saved info in the app, it would not give me a sign-in option for Comcast. I tried all the other providers listed, and sign-in options appear for them, just NOT Comcast. 

 

The app says I am to contact my provider directly. Is there a problem with your contract with TNT that they've blocked me from using the app?


So under step one of signing in, all other 13 providers are available and Comcast does not appear at all? I ask because I am seeing 14 total providers including Comcast.

 

Make sure you have the most up to date version of the app and if it is still not working, try un-installing then reinstalling it.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

View answer in context
Official Employee

Re: TNT iPad app


Ljsabourin wrote:

I've been enjoying watching my favorite TNT shows on the iPad app.  It requires me to sign in with my comcast account, which I've been able to do  - until the past two to three weeks.  When I cleared out the saved info in the app, it would not give me a sign-in option for Comcast. I tried all the other providers listed, and sign-in options appear for them, just NOT Comcast. 

 

The app says I am to contact my provider directly. Is there a problem with your contract with TNT that they've blocked me from using the app?


So under step one of signing in, all other 13 providers are available and Comcast does not appear at all? I ask because I am seeing 14 total providers including Comcast.

 

Make sure you have the most up to date version of the app and if it is still not working, try un-installing then reinstalling it.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: TNT iPad app

Comcast appears as an option, but it never pulls up a login page. I'll uninstall & reinstall & let you know. Thanks

 

 

New Poster

Re: TNT iPad app

Uninstalling & reinstalling fixed the problem.Thanks for your help!

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