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TCM where are you????

New Poster

TCM where are you????

we just moved from  New Bedford,Mass to Fall River Mass. We kept the same package we had.  Where is our TCM Channel??? It is the most important channel to us and it says not authorized.

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Official Employee

Re: TCM where are you????


betsilini wrote:

we just moved from  New Bedford,Mass to Fall River Mass. We kept the same package we had.  Where is our TCM Channel??? It is the most important channel to us and it says not authorized.


Are you referring to online, On Demand, or the live channel on your TV?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: TCM where are you????

The live channel (213) as well as the HD channel (903), and when I go to on demand, tcm catogory it says to pay to watch a film, where as when this channel was in my package, I never had to pay to watch an on demand film. 

 

The listings for the channel come up, but the screen just says "Unauthorized".

Official Employee

Re: TCM where are you????


betsilini wrote:

The live channel (213) as well as the HD channel (903), and when I go to on demand, tcm catogory it says to pay to watch a film, where as when this channel was in my package, I never had to pay to watch an on demand film. 

 

The listings for the channel come up, but the screen just says "Unauthorized".


What channel package do you have?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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