Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,838

members

1,149

online

29,222

topics

Top

Switched boxes, app no longer works.

ANSWERED
New Poster

Switched boxes, app no longer works.

recently, I installed the xfinity tv app on my iPad and phone. Worked like a charm until I realized that my DVR was installed on my sons tv. So I switched the boxes and now my app no longer allows me to change channels. I have two boxes listed as my equipment, but now neither one sends a message to the tv when I push "test". How do I correct the situation? Thanks!

Accepted Solution

Re: Switched boxes, app no longer works.


Newton2102 wrote:

recently, I installed the xfinity tv app on my iPad and phone. Worked like a charm until I realized that my DVR was installed on my sons tv. So I switched the boxes and now my app no longer allows me to change channels. I have two boxes listed as my equipment, but now neither one sends a message to the tv when I push "test". How do I correct the situation? Thanks!


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

View answer in context
Tags (1)
Official Employee

Re: Switched boxes, app no longer works.


Newton2102 wrote:

recently, I installed the xfinity tv app on my iPad and phone. Worked like a charm until I realized that my DVR was installed on my sons tv. So I switched the boxes and now my app no longer allows me to change channels. I have two boxes listed as my equipment, but now neither one sends a message to the tv when I push "test". How do I correct the situation? Thanks!


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 1304 views
  • 0 kudos
  • 2 in conversation