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Subscription required: 12012

New Poster

Subscription required: 12012

i get this message on ever channel I try to select I'm xfinity tv app for iPad. It worked a few days ago. How do I fix?

Problem Solver

Re: Subscription required: 12012

Have you checked the app for any updates?

 

It does not look like the Comcast computer can check your account for either your level of cable service, or possibly the added device. I aasume you can watch normal cable on your TV at home.

New Poster

Re: Subscription required: 12012

App has been updated/uninstalled/reinstalled. Still doesn't work.
Problem Solver

Re: Subscription required: 12012

Hi Mjk94062,

 

I have sent you a Private Message to further assist you.




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New Poster

Re: Subscription required: 12012

I am getting this message as well on my devices. I have not changed any subscriptions. My X1 box works fine.
New Poster

Re: Subscription required: 12012

I have the same problem on my ipad. "Subscription Required::12012"

IOS 10.0.2.

New Poster

Re: Subscription required: 12012

Maybe sending a public message with the solution would be better than a private message to select individuals.

Problem Solver

Re: Subscription required: 12012


webpick wrote:

Maybe sending a public message with the solution would be better than a private message to select individuals.


Assuming you are referring to ComcastElena sending private messages, you might be wasting your time there as well. ComcastElena hasn't posted to the forums since September of 2016. Probably means she's no longer with Comcast, so that might mean your request is falling on deaf ears.

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