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Streaming of TV shows on iPads keep stopping.

Frequent Visitor

Streaming of TV shows on iPads keep stopping.

We are having a recent issue with streaming through the 'play now' function on our iPads. Even premium shows like Dexter and Homeland will just stop, sometimes starting a few seconds later, but sometimes just going black. We would appreciate help with this issue. Thanks!

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Official Employee

Re: Streaming of TV shows on iPads keep stopping.


ejs14 wrote:

We are having a recent issue with streaming through the 'play now' function on our iPads. Even premium shows like Dexter and Homeland will just stop, sometimes starting a few seconds later, but sometimes just going black. We would appreciate help with this issue. Thanks!


How far in are they stopping?

 

Is it happening to all episodes?

 

Has anything recently changed with your Wifi?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Streaming of TV shows on iPads keep stopping.

WiFi is the same. The shows stop more in the beginning I suppose. But some stop and start all the way through. Frustrating during important scenes.

This is happening with all channels. Mostly just stops and starts; sometimes never starts up again;and sometimes just goes to black.

Any suggestions would be appreciated.

Silver Problem Solver

Re: Streaming of TV shows on iPads keep stopping.

does it do it when your right next to the router?  need to rule out your wifi before making it a  comcast issue.  Does it work on  your phone?

Frequent Visitor

Re: Streaming of TV shows on iPads keep stopping.

HI, thanks for the idea. I have just tried watching Dexter next to the router and it still 'stutters'. Perhaps not as much........?

Silver Problem Solver

Re: Streaming of TV shows on iPads keep stopping.

do you know what channel you have your router set to, do you know if you are broadcasting b.g,n?? 

Frequent Visitor

Re: Streaming of TV shows on iPads keep stopping.

Hi, my husband is the tech in the family and he worked on the router a bit. Now it appears we only have problems with the Showtime channel. I have no problems with ABC, NBC or HBO.

Both Dexter and Homeland 'stutter' during play. Only one of us is using the wireless when the other is watching to see if that helps.

Anyway, at this point it appears to be a glitch with Showtime.

Thanks!

Jane

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